
Corporate News
Latest news about adesso SE
Dortmund, 06.03.2014
adesso launches new solution in business process outsourcing / Contract worth EUR 1.5 million in sales already concluded with DEVK
DGAP-News: adesso AG / Key word(s): Incoming Orders/Strategic Company Decision 06.03.2014 / 10:25 --------------------------------------------------------------------- adesso launches new solution in business process outsourcing / Contract worth EUR 1.5 million in sales already concluded with DEVK adesso AG is expanding its operations with the creation of a new area of business, business process outsourcing (BPO), and is at the same time introducing a newly developed method for structuring and automatically evaluating notifications of damage claims. What is new for adesso is that the company is now handling an entire technical core business process on behalf of customers, in this case the damage claims system. adesso has already won DEVK as the first customer to use the innovative service over a three-year contract worth around EUR 1.5 million. The appointment is not only a testament to adesso's profound industry knowledge, but also to adesso's strategy to generate new growth and earnings potential through the project. adesso is extending its value chain, initially in the insurance sector, towards its customers' core business processes. Related services for adesso's other core sectors are currently being developed. DEVK has opted for adesso's newly developed heuristic claims management (HCM) method, which is the first service being offered in the new BPO business area. From mid-2014, all new notifications of claims received for DEVK's legal protection insurance will be recorded electronically and evaluated using HCM on the basis of adesso's drebis solution. The time-consuming manual processes used to date in which claims are sorted according to defined characteristics and passed on for processing will be replaced by adesso's self-learning software. The method can also be applied in other areas of the insurance industry as well as in other sectors and creates a basis for scalable business models, in particular by using case-based compensation. The solution uses text analysis on the basis of valid statistical and heuristic data to simplify and shorten the process of damage assessment and indirectly, as a result, reduces claims processing time. As part of the BPO project, adesso will also be responsible for putting HCM into productive operation at DEVK. More than 100,000 claims are to be handled using this method in the first year of operation alone. The self-learning algorithms will ensure that recognition rates automatically increase with each new case. adesso is the first provider in the German-speaking countries to conduct a project for electronic claims processing based on the HCM method. The new solution offers attractive opportunities for marketing the software on a wider scale. In particular, insurers that are licensed to use the drebis software represent potential new customers. DEVK will use adesso's innovative technology to help the company strengthen its position as a pioneering provider in the insurance market. DEVK recognised the potential of the drebis system for optimising data and service quality in electronic communication between legal protection insurers and legal representatives right from the outset. The majority of insurers now use the system as well. DEVK insures around four million customers nationwide, with 13.5 million policies in all lines of insurance. The company has more than 6,000 employees. In addition, the Sparda banks have been a partner of DEVK for many years. Based on the number of contracts, DEVK is Germany's fourth-largest insurer for household contents, fifth-largest car insurer and seventh-largest personal liability insurer. The Executive Board Contact: Martin Möllmann Manager Investor Relations Tel.: +49 231 930-9330 E-Mail: ir@adesso.de End of Corporate News --------------------------------------------------------------------- 06.03.2014 Dissemination of a Corporate News, transmitted by DGAP - a company of EQS Group AG. The issuer is solely responsible for the content of this announcement. DGAP's Distribution Services include Regulatory Announcements, Financial/Corporate News and Press Releases. Media archive at www.dgap-medientreff.de and www.dgap.de --------------------------------------------------------------------- Language: English Company: adesso AG Stockholmer Allee 24 44269 Dortmund Germany Phone: +49 (0) 231 930-9330 Fax: +49 (0) 231 930-9331 E-mail: ir@adesso.de Internet: www.adesso-group.de ISIN: DE000A0Z23Q5 WKN: A0Z23Q Listed: Regulierter Markt in Berlin, Düsseldorf, Frankfurt (General Standard), Hamburg, Stuttgart End of News DGAP News-Service --------------------------------------------------------------------- 256115 06.03.2014
Do you have any questions?
Head of Investor Relations Martin Möllmann +49 231 7000-7000