Dortmund, 06.03.2014

adesso launches new solution in business process outsourcing / Contract worth EUR 1.5 million in sales already concluded with DEVK

DGAP-News: adesso AG / Key word(s): Incoming Orders/Strategic Company
Decision

06.03.2014 / 10:25

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adesso launches new solution in business process outsourcing / Contract
worth EUR 1.5 million in sales already concluded with DEVK

adesso AG is expanding its operations with the creation of a new area of
business, business process outsourcing (BPO), and is at the same time
introducing a newly developed method for structuring and automatically
evaluating notifications of damage claims. What is new for adesso is that
the company is now handling an entire technical core business process on
behalf of customers, in this case the damage claims system. adesso has
already won DEVK as the first customer to use the innovative service over a
three-year contract worth around EUR 1.5 million. The appointment is not
only a testament to adesso's profound industry knowledge, but also to
adesso's strategy to generate new growth and earnings potential through the
project. adesso is extending its value chain, initially in the insurance
sector, towards its customers' core business processes. Related services
for adesso's other core sectors are currently being developed.

DEVK has opted for adesso's newly developed heuristic claims management
(HCM) method, which is the first service being offered in the new BPO
business area. From mid-2014, all new notifications of claims received for
DEVK's legal protection insurance will be recorded electronically and
evaluated using HCM on the basis of adesso's drebis solution. The
time-consuming manual processes used to date in which claims are sorted
according to defined characteristics and passed on for processing will be
replaced by adesso's self-learning software. The method can also be applied
in other areas of the insurance industry as well as in other sectors and
creates a basis for scalable business models, in particular by using
case-based compensation. The solution uses text analysis on the basis of
valid statistical and heuristic data to simplify and shorten the process of
damage assessment and indirectly, as a result, reduces claims processing
time. As part of the BPO project, adesso will also be responsible for
putting HCM into productive operation at DEVK. More than 100,000 claims are
to be handled using this method in the first year of operation alone. The
self-learning algorithms will ensure that recognition rates automatically
increase with each new case.

adesso is the first provider in the German-speaking countries to conduct a
project for electronic claims processing based on the HCM method. The new
solution offers attractive opportunities for marketing the software on a
wider scale. In particular, insurers that are licensed to use the drebis
software represent potential new customers.

DEVK will use adesso's innovative technology to help the company strengthen
its position as a pioneering provider in the insurance market. DEVK
recognised the potential of the drebis system for optimising data and
service quality in electronic communication between legal protection
insurers and legal representatives right from the outset. The majority of
insurers now use the system as well.

DEVK insures around four million customers nationwide, with 13.5 million
policies in all lines of insurance. The company has more than 6,000
employees. In addition, the Sparda banks have been a partner of DEVK for
many years. Based on the number of contracts, DEVK is Germany's
fourth-largest insurer for household contents, fifth-largest car insurer
and seventh-largest personal liability insurer.

The Executive Board


Contact:
Martin Möllmann
Manager Investor Relations
Tel.: +49 231 930-9330
E-Mail: ir@adesso.de


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Language:    English                                             
Company:     adesso AG                                           
             Stockholmer Allee 24                                
             44269 Dortmund                                      
             Germany                                             
Phone:       +49 (0) 231 930-9330                                
Fax:         +49 (0) 231 930-9331                                
E-mail:      ir@adesso.de                                        
Internet:    www.adesso-group.de                                 
ISIN:        DE000A0Z23Q5                                        
WKN:         A0Z23Q                                              
Listed:      Regulierter Markt in Berlin, Düsseldorf, Frankfurt  
             (General Standard), Hamburg, Stuttgart              
 
 
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